Brave new world: service robots in the frontline
Purpose The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that started in the eighteenth century. Robotics in combination with rapidly improving technologies like artificial intelligence (AI), mobile, cloud, big data and biometrics will bring opportunities for a wide range of innovations that have the potential to dramatically change service industries. The purpose of this paper is to explore the pote…
Robotics in combination with rapidly improving technologies like artificial intelligence (AI), mobile, cloud, big data and biometrics will bring opportunities for a wide range of innovations that have the potential to dramatically change service industries.
Historical evidence reading: the cited study may be limited by its design, population, period, or setting, and later research may report different effects.
Evidence
- Peer-reviewedJournal of Service Management2018-09-26
- Peer-reviewedJournal of Sensor Networks and Data Communications2024-03-18
- Peer-reviewedAdministrative Sciences2025-09-19
- Peer-reviewedHighTech and Innovation Journal2025-02-25
- Peer-reviewedOpenAlex-indexed journal2025-08-24
Truvace Impact Record TRV-2026-0058, v6: “Brave new world: service robots in the frontline.” Truvace, 2026-07-12. /record/TRV-2026-0058 (accessed at citation time). sha256 6cb98b4b72478622…
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