Enhancing the Role of Digital Health Navigators With Lived Experience: AI-Assisted Conavigation for Safety, Support, and Engagement
As artificial intelligence (AI) expands across mental health services, questions arise about whether it can replace digital health navigators (DHNs), including those with lived experience. The DHN role generally resists automation because lived experience deepens specific dimensions that AI cannot replicate. Drawing on emerging evidence of AI's limitations in contextual reasoning, cultural sensitivity, and clinical safety, the authors identify where DHNs with lived experience are least substitutable: real-world…
Psychiatric Services
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