ace‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
“It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence. “Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.” At the start of this decade, a…
UK local authorities, MPs' offices and employers say chatbot-written complaints, requests and appeals now run about 10 times longer than before, with MPs' staff reporting casework that has doubled or more.
The evidence is mainly officials' and unions' accounts, with no systematic measurement of how much correspondence is AI-generated; officials judge it by length, phrasing and bullet points.
Sources
- JournalismThe Guardian2026-11-08
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Truvace Impact Record TRV-2026-2428, v1: “‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints.” Truvace, 2026-11-08. /record/TRV-2026-2428 (accessed on the day you copy it). sha256 44fa27acfb64ec5f…
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