acePatient trust in medical AI: Conditions under which chatbots are preferred over human providers
Background Artificial intelligence (AI) tools, including medical chatbots, are increasingly integrated into health care delivery. While prior research emphasizes diagnostic accuracy and usability, less is known about the psychological and contextual factors that shape patients' trust and preferences for AI versus human providers, particularly among patients who have experienced medical stigma. Purpose This study investigates when and why patients may prefer medical chatbots over human providers, focusing on the…
In two hypothetical-scenario experiments with 750 participants, those with past medical stigma or more comfort with medical AI reported greater trust in a chatbot, though overall people preferred human providers.
The findings come from scenario-based experiments, and the authors frame the benefits as applying only to selected contexts, especially low-stakes concerns, rather than care in general.
Evidence
- Peer-reviewedHealth Care Management Review2026-11-03
How should this claim be treated?
Truvace Impact Record TRV-2026-2360, v2: “Patient trust in medical AI: Conditions under which chatbots are preferred over human providers.” Truvace, 2026-11-04. /record/TRV-2026-2360 (accessed at citation time). sha256 c651d5036709b558…
Calibration history
Every change to this record since certification, in the open.
Editorial pass: sharper headline; gain/problem restated as concrete outcomes.
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