aceNavigating personal control: AI augmentation and its impact on decision-making
As Artificial Intelligence (AI) becomes increasingly embedded in organisational decision-making, it fundamentally reshapes workers' personal control over their tasks and outcomes. While, in contrast to AI automation, AI augmentation is typically promoted as a way to preserve human agency and personal control, empirical evidence regarding its psychological consequences remains fragmented. This study adopts Control Theory to examine how varying degrees of AI involvement, conceptualised as a continuous gradient rat…
Low and medium levels of AI support left participants' personal control comparable to working without AI, so limited augmentation did not measurably cost control in this task.
High AI involvement significantly reduced personal control by lowering felt responsibility, producing control loss comparable to full automation even when humans formally retained final decision authority.
The evidence comes from an online within-subject experiment using a single bin-packing optimisation task, so it is a controlled setting rather than observation of real organisational decision-making.
Evidence
- Peer-reviewedTechnovation2026-10-19
How should this claim be treated?
Truvace Impact Record TRV-2026-2142, v1: “Navigating personal control: AI augmentation and its impact on decision-making.” Truvace, 2026-10-22. /record/TRV-2026-2142 (accessed at citation time). sha256 3fbd449d8e204ce7…
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