aceUsing AI Conversations for Challenging Clinical Encounters: A Brief Review
Background Teaching communication skills in healthcare is challenging, particularly when preparing students for emotionally complex clinical encounters. Role-play is widely used but can be resource-intensive to organise, especially when professional actors are required. Effective communication underpins quality healthcare and patient safety by supporting meaningful patient participation, better clinical outcomes, and patient satisfaction. Generative artificial intelligence (AI) simulations can reproduce human re…
Physician Associate students found AI role-play a judgment-free, flexible way to practise smoking cessation counselling, breaking bad news and telephone consultations, and said it helped them build empathy and refine their communication structure.
The evidence is qualitative student perception from a single group of Physician Associate students, and some students struggled to maintain empathy in the virtual setting. The source also notes that effectiveness in communication skills teaching remains underexplored.
Evidence
- Peer-reviewedMedEdPublish2026-10-20
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Truvace Impact Record TRV-2026-2101, v1: “Using AI Conversations for Challenging Clinical Encounters: A Brief Review.” Truvace, 2026-10-21. /record/TRV-2026-2101 (accessed at citation time). sha256 41b46c772834b8af…
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