aceThe Ambulatory Patient Experience with Ambient Artificial Intelligence Scribes: A Qualitative Study
Objective: The effect of ambient artificial intelligence (AI) scribes on patient experience remains understudied and has been largely limited to closed-ended surveys. Qualitative studies are needed to more fully explore how ambient AI scribes influence patient experience. The aim of this study was to explore how ambient AI scribes influence the patient experience and to identify factors that improve patients' comfort with these tools. Materials and methods: We conducted a qualitative study using a semi-structure…
Interviewed patients reported that clinicians using ambient AI scribes gave them more respect for their preferences, more thorough visit notes, and more time on their questions.
The study rests on twenty interviewed patients drawn from one academic medical center's trial, and the authors frame the results as showing scribes 'may' improve patient experience rather than proving it.
Evidence
- Peer-reviewedJournal of General Internal Medicine2026-10-19
How should this claim be treated?
Truvace Impact Record TRV-2026-2010, v1: “The Ambulatory Patient Experience with Ambient Artificial Intelligence Scribes: A Qualitative Study.” Truvace, 2026-10-20. /record/TRV-2026-2010 (accessed at citation time). sha256 234f0a4015eb9128…
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