aceCrossing the Digital Divide: Understanding Older Adults' Technology Acceptance of Generative Artificial Intelligence: A Qualitative Study
The diffusion of generative artificial intelligence is redefining the relationship between older adults and digital technologies. Existing studies have largely explained the digital divide among older adults through traditional digital media such as smartphones and mobile payment, while insufficient attention has been paid to how conversational artificial intelligence changes older adults' entry thresholds, sustained-use motivations, and risk-judgment mechanisms. This study adopts a multimethod qualitative desig…
Conversational AI moves the barrier from operating interfaces to articulating needs and evaluating results, letting some older adults use their life experience and language skills to get around interface limits.
Participants were limited to 40 older adults in two Shanghai towns who already had internet experience and used smartphones frequently, so the findings may not extend to less connected older adults.
Evidence
- Peer-reviewedThe International Journal of Aging and Human Development2026-10-16
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Truvace Impact Record TRV-2026-1946, v1: “Crossing the Digital Divide: Understanding Older Adults' Technology Acceptance of Generative Artificial Intelligence: A Qualitative Study.” Truvace, 2026-10-19. /record/TRV-2026-1946 (accessed at citation time). sha256 63e94fdd44ab9a1a…
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