Multisite Implementation of a Digital Wound Model of Care: A Post-Implementation Multimethods Evaluation of Patient and Clinician Perspectives and Lessons Learned
This study evaluated district-wide implementation of a digital wound model of care combining an artificial intelligence-enabled application with a virtual command centre across four hospitals and five community health centres in Australia. A post-implementation multimethods evaluation (January 2024-January 2026) of patients (n = 94), frontline clinicians (n = 75), and senior wound nurses (n = 9) and a product manager (n = 1) using surveys, semi-structured interviews and analysis of governance meeting minutes. Pa…
District-wide implementation of an AI-enabled wound app with virtual command centre produced high patient satisfaction and perceived benefit, including improved communication and self-management confidence among app users.
Only 59% of patients felt meaningfully involved in decisions about their own care, and clinicians reported implementation barriers including poor connectivity, time pressures and training burden.
Evaluation relied on perceived benefit and satisfaction rather than measured clinical healing outcomes, and identified workflow integration barriers including connectivity, time pressures, training burden, and limited shared decision-making.
Evidence
- Peer-reviewedInternational Wound Journal2026-09-01
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Truvace Impact Record TRV-2026-0949, v1: “Multisite Implementation of a Digital Wound Model of Care: A Post-Implementation Multimethods Evaluation of Patient and Clinician Perspectives and Lessons Learned.” Truvace, 2026-09-01. /record/TRV-2026-0949 (accessed at citation time). sha256 941742d6bbcecece…
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