The Impact of Artificial Intelligence on Public Sector Decision- Making: Benefits, Challenges, and Policy Implications
Artificial intelligence (AI) is increasingly transforming government decision-making processes. This article presents a systematic literature review of 43 studies (2020-2025) examining AI’s impact on public-sector decision-making, delineating its advantages, disadvantages, policy implications, technical aspects, and ethical concerns. The findings indicate that AI technologies offer significant benefits for government decision-making, including improved efficiency, data-driven insights, and enhanced service deliv…
AI adoption in government was found to improve efficiency and service delivery through automation of routine tasks and predictive analytics.
Integration of AI into government decision-making introduces algorithmic bias, transparency deficits, and accountability challenges that raise fairness and privacy concerns.
Evidence
- Peer-reviewedInternational Review of Management and Marketing2025-08-22
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Truvace Impact Record TRV-2026-0493, v1: “The Impact of Artificial Intelligence on Public Sector Decision- Making: Benefits, Challenges, and Policy Implications.” Truvace, 2026-07-22. /record/TRV-2026-0493 (accessed at citation time). sha256 e7c0821595d55deb…
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