aceEnabling access or automating empathy? Using chatbots to support GBV survivors in conflicts and humanitarian emergencies
Abstract Interest in the use of chatbots powered by large language models (LLMs) to support women and girls in conflicts and humanitarian crises, including survivors of gender-based violence (GBV), appears to be increasing. Chatbots could offer a last-resort solution for GBV survivors who are unable or unwilling to access relevant information and support in a safe and timely manner. With the right investment and guard-rails, chatbots might also help treat some symptoms related to mental health and psychosocial c…
LLM chatbots supporting GBV survivors can generate hallucinations or errors that create unintended harms for individual users.
Evidence base is limited to global North loneliness outcomes with little evidence for crisis counselling effectiveness for GBV in emergencies.
Evidence
- Peer-reviewedInternational Review of the Red Cross2025-11-07
How should this claim be treated?
Truvace Impact Record TRV-2026-0463, v1: “Enabling access or automating empathy? Using chatbots to support GBV survivors in conflicts and humanitarian emergencies.” Truvace, 2026-07-20. /record/TRV-2026-0463 (accessed at citation time). sha256 89688d86f2e7527a…
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