aceSiAman EduBot: Inovasi AI untuk Pelaporan Insiden dan Edukasi Keselamatan Pasien Dalam Satu Platform Digital.
RSUP dr. Sitanala is committed to strengthening patient safety culture toward a smart hospital paradigm through an artificial intelligence (AI)-driven innovation named Si Aman EduBot. This interactive chatbot, integrated via WhatsApp and the hospital's proprietary application, was developed to provide real-time education on safety standards, emergency procedures, and digital incident reporting systems for both staff and patients. This study aims to evaluate the impact of Si Aman EduBot implementation on enhancin…
In brief
RSUP dr. Sitanala introduced Si Aman EduBot, a chatbot reachable through WhatsApp and the hospital's own application. It gives staff and patients real-time guidance on safety standards, emergency procedures and digital incident reporting. A three-month evaluation recorded more than 5,000 interactions, more incident reports and higher safety culture scores.
The results suggest that a responsive digital tool can help build a more open, blame-free reporting culture, which matters because more reporting of incidents supports learning about patient safety. The text is brief and does not describe the evaluation design or comparison group, so it is unclear how much of the change is attributable to the chatbot alone, or whether the effect would last or transfer to other hospitals.
Main points
- The chatbot is delivered through WhatsApp and the hospital's proprietary application.
- It covers safety standards, emergency procedures and digital incident reporting for staff and patients.
- The evaluation ran for three months and logged over 5,000 user interactions.
- Incident reporting volume rose 35% and safety culture scores improved 20% from baseline.
- Planned next steps are voice assistant features and electronic medical record integration.
The gain
Over three months, an AI chatbot for staff and patients at RSUP dr. Sitanala coincided with a 35% rise in incident reporting volume and a 20% gain in patient safety culture scores from baseline.
The rundown
The tool was built as part of the hospital's effort to move toward a smart hospital model. Its design pairs education with reporting, so users can learn safety procedures and file incident reports in the same digital channel.
The authors say the chatbot's rapid, responsive nature raised staff awareness and encouraged blame-free reporting. They suggest it could become a national model for sustaining patient safety culture.
Future development is described as adding voice assistant capabilities and linking the system to electronic medical records.
Sources
- Peer-reviewedSendimas 2021 - Seminar Nasional Pengabdian kepada Masyarakat2026-10-15
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The debate