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TRUVACE RECORD VERSION
record: TRV-2026-2875
version: 1
kind: certified
reason: Certified into the record
timestamp: 2026-11-13T00:02:24.818105Z
status: published
lens: p_space
sector: lifestyle
headline: Why Don’t Some People Use Chatbots?
dek: About half of U.S. adults never use chatbots, and most non-users cite disinterest, privacy or accuracy concerns.
gain_title: (none)
problem_title: In a Pew Research Center survey of 5,119 U.S. adults in February 2026, 79% of those who never use chatbots said privacy worries were a reason and 76% said they don't trust the accuracy of the answers.
trace_subject: (none)
gain_reading: (none)
gain_evidence: (none)
problem_reading: In a Pew Research Center survey of 5,119 U.S. adults in February 2026, 79% of those who never use chatbots said privacy worries were a reason and 76% said they don't trust the accuracy of the answers.
problem_evidence: Don’t trust them to give accurate information45%30%76%
quick_read: Pew Research Center's February 2026 survey of 5,119 U.S. adults found that 51% never use AI chatbots such as ChatGPT, Gemini or Copilot, while 49% do. Among those who never use them, 83% said lack of interest was a reason, 79% cited privacy and 76% cited accuracy.

Use splits sharply by age. Of adults 65 and older, 77% never use chatbots, as do 58% of those 50 to 64, against 34% of adults 18 to 29 and 39% of those 30 to 49. Asian adults (English speakers only) were the least likely to be non-users at 29%, versus 54% of White, 50% of Hispanic and 51% of Black adults.

Non-users show little sign of changing course soon. About two-thirds say they are unlikely to use a chatbot in the next 12 months, and only 5% say they are very or extremely likely to. The findings are self-reported attitudes and intentions, not measured behaviour.
limitation: Estimates for Asian adults are representative of English speakers only, and the findings are self-reported reasons and intentions rather than observed behaviour.
tag: Evidence-backed problem
key_points: The survey of 5,119 U.S. adults ran Feb. 17 to 23, 2026, through Pew's American Trends Panel, and 51% said they never use AI chatbots. | Non-use rises with age: 77% of adults 65 and older, 58% of those 50 to 64, 39% of those 30 to 49 and 34% of those 18 to 29. | By race and ethnicity, 54% of White, 51% of Black, 50% of Hispanic and 29% of Asian adults never use chatbots. | Among non-users, 60% called lack of interest a major reason (83% counting minor reasons); 54% called privacy a major reason (79% in total). | Among non-users, 45% called distrust of accuracy a major reason and 30% a minor one, for 76% in total. | Not knowing how to use chatbots was a reason for 55% of non-users, a major one for 29%; fear of being judged was cited by only 14%, a major reason for 3%. | Two-thirds of non-users (67%) say they are unlikely to use chatbots in the next 12 months, including 40% who say not at all likely.
rundown: Pew asked U.S. adults whether they ever use AI chatbots like ChatGPT, Gemini or Copilot. The result was 49% ever use and 51% never use, from a panel weighted to represent the full adult population. Pew describes the analysis as an excerpt from a broader June 2026 study on Americans and AI.

Age is the clearest dividing line. Roughly three-quarters of adults 65 and older never use chatbots, and a smaller but still majority share of 50 to 64-year-olds say the same. Adults under 50 are the least likely to be non-users, at about four in ten or fewer.

Non-users were asked about five possible reasons. Lack of interest led (60% major, 23% minor), followed by privacy (54% and 24%) and accuracy (45% and 30%). Not knowing how to use the tools was a major reason for 29%, and 3% named fear of judgment as a major reason.

Most non-users do not see themselves missing out. Looking ahead 12 months, 67% say they are not too or not at all likely to use chatbots, 16% somewhat likely, 5% extremely or very likely and 12% not sure.
sources:
- journalism | Pew Research Center | https://www.pewresearch.org/short-reads/2026/10/09/why-dont-some-people-use-chatbots/ | 2026-10-09
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