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How Empathic Cues Influence Persuasion: The Mediating Role of Perceived Capacity to Feel and the Moderating Role of Message Narrativity
- Truvace record
- TRV-2026-2680raw data (JSON)
- Version
- v1Published
- First published
- Evidence type
- Controlled or validated comparison
- Sources
- 1 sourcePeer-reviewed
- sha256
- 1157409adb1e…check it
This study investigates how empathic cues displayed by an AI chatbot influence perceptions of the chatbot’s mental capacities and persuasive outcomes, and whether these effects vary as a function of message narrativity in the context of mental health care. Using an online experiment (N = 716) across two issues (social isolation and anxiety), we found that in the social isolation context, a chatbot’s expression of empathy increased its perceived capacity to feel, which, in turn, was positively associated with att…
The gain
In an online experiment of 716 people, a chatbot's expression of empathy raised its perceived capacity to feel in the social isolation scenario, which was linked to more positive attitudes toward its recommendations.
What this doesn’t fix
The effect of empathy was not consistent across issues: in the social anxiety context it depended on message narrativity, so the social isolation result does not hold across both scenarios.
Sources
1 on file- International Journal of Human–Computer Interactiondoi:10.1080/10447318.2026.2708470
Cite this record
v1Truvace Impact Record TRV-2026-2680, v1: “How Empathic Cues Influence Persuasion: The Mediating Role of Perceived Capacity to Feel and the Moderating Role of Message Narrativity.” Truvace, 2026-11-12. /record/TRV-2026-2680 (accessed on the day you copy it). sha256 1157409adb1ea408…
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