acePilot study of a ChatGPT-based educational and counselling tool in a specialist HIV and sexual health clinic
Objectives: Real-world implementation of large language models such as ChatGPT to enhance patient education remains limited. We evaluated the feasibility, acceptability and attitudes towards a ChatGPT-based counselling tool among patients and healthcare workers (HCWs) in a specialist infectious diseases clinic. Methods: We conducted a prospective clinical implementation study in a specialist HIV and sexual health clinic in Singapore from Jan 2025 to December 2025. Patients interacted with a custom ChatGPT-based…
Patients and staff at a Singapore HIV clinic found a chatbot-assisted pre-counselling step feasible and generally acceptable, with feedback citing better patient understanding and more focused consultations.
The same pilot participants raised concerns about the chatbot's lack of contextual nuance and occasional inaccuracies, and patients reported greater perceived risk than staff.
This was a small pilot with 35 patient and 35 healthcare worker assessments at a single clinic, and accuracy and clinical effectiveness were not evaluated.
Evidence
- Peer-reviewedHIV Medicine2026-10-18
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Truvace Impact Record TRV-2026-1882, v1: “Pilot study of a ChatGPT-based educational and counselling tool in a specialist HIV and sexual health clinic.” Truvace, 2026-10-19. /record/TRV-2026-1882 (accessed at citation time). sha256 3e5346d56b2dfa02…
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