aceBeyond replacement: human-machine collaboration in the age of AI
Purpose The purpose is to advance the understanding of human-machine (H-M) collaboration in service industries, conceptualizing a framework that structures the research space and proposing a research agenda to guide future studies on optimizing collaboration dynamics, outcomes and ethical governance. Design/methodology/approach The authors use an artificial intelligence (AI)-based systematic literature based on the SERVSIG Literature Alert database to identify articles related to H-M collaboration. Insights from…
AI and humans combining capabilities in service settings can achieve joint outcomes through teamwork rather than replacement.
Evidence
- Peer-reviewedJournal of Service Management2025-09-17
How should this claim be treated?
Truvace Impact Record TRV-2026-1250, v1: “Beyond replacement: human-machine collaboration in the age of AI.” Truvace, 2026-10-02. /record/TRV-2026-1250 (accessed at citation time). sha256 429f87e88fa4e7df…
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